News

Last Updated: 2020/12/21

2020/12/21: English version coming soon

ArchXtract is a product for Japan. Currently, as the number of inquiries from overseas customers has increased, we are working on English support. The app can change the language to English, but the time zone is not yet supported outside Japan.
In addition, the license management portal and manual are only available in Japanese.
The English version is being prepared in a hurry, so please wait for a while. A full English version will be released as early as January 2021.

2020/12/17: About startup crash on iOS 14.2.

After updating to iOS 14.2, there is a problem that ArchXtract does not start on some devices.

Specifically, it is a problem that occurs when installing an app via MDM such as Intune on a device with a relatively new CPU.

It is said that Apple and Microsoft are currently investigating jointly, so we apologize for any inconvenience caused to customers who are having problems, but please wait for a while.

As a sure workaround,

  1. Do not upgrade to iOS 14.2
  2. Download directly from the App Store, not via MDM
  3. Not used on modern devices

If you have any problems, please consider the possible measures above.