Technical support

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Operational Environment Specifications

Mobile Device OS

IOS: 12 and above

Android: 9 and above

License Management (Recommended Browser)

Microsoft Edge

Google Chrome latest

Supported ZIP file compression method

Deflate – Free Version only

Deflate64 / BZip2 / LZMA (no password only) / PPMd – Paid Version only

Supported file compression formats other than ZIP (Paid Version only)

7z / tar / GZip / rar (no password only)


Feature / Environment Purchase and procedures Support / maintenance

Feature / Environment

Does it have a compression function?
At the moment, there is no compression function. It is under consideration in the future.
Please tell me the guideline of the file size that can be decompressed.
It can be decompressed, but it is not recommended for files larger than 100MB for mobile convenience.
Is it possible to open a compressed file inside an another compressed file?
Is possible.
Do you support multiple languages?
We support Japanese and English. The license management system only supports Japanese.
Please tell me about the corresponding character code.
It supports more than 90 character codes. Please check the following for the latest information.
Unzipped files from ArchXtract cannot be sent to other Managed Apps.
Please make sure that all Managed Apps, including ArchXtract are up to date. If External Keyboard is connected, then please enable “Full Keyboard Access” under Settings->Accessibility->Keyboards.
Is it possible to use it from One Drive managed by Microsoft Intune MAM?
It can be used from One Drive.
When I open it with Adobe Acrobat Reader, it says “Document is corrupted”.
If you want to use Adobe Acrobat Reader on a device to which the Microsoft Intune policy is applied, please use Adobe Acrobat Reader Intune.
I plan to use applications managed by Microsoft Intune MAM and applications not managed in one device. Is it possible to use Zip Extractor from both applications?
Please contact Microsoft as there may be a problem with Microsoft Intune.
Is it possible to copy and paste from Outlook and enter the password?
It is possible (depending on the policy).

Purchase method and other procedures

How many licenses can I purchase ?
You can use up to 100 devices with a basic license. Please check the following as there is an annual fee according to the number of additional units.
Is it possible to buy through a reseller?
According to ArchXtract’s policy, purchase through reseller is not supported. We request the end user to contact directly.
Is it possible to add a license?
Can be added.
I would like to reduce the number of contract licenses, is it possible?
The number can be reduced only when updating. Please contact us in advance when renewing the contract.
I have a contract period left, can I cancel it in the middle?
I’m sorry. Cancellations and refunds are not possible during the contract period.
I would like to verify before purchase, is it possible to try ArchXtract for free?
We offer a 30-day free trial with all the same features as the paid version. You can try it immediately from the trial below.

Support, maintenance

Please tell me the support system after purchase.
If you have any problems, please contact us from the following technical support.
Correspondence time: Weekdays from 10:00 to 17:00 (Japan Standard Time)
Support content: How to use this service and troubleshooting
Technical support inquiry

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    ※Purchase through resellers are not supported.

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